Cancellation and Refund Policy

1. Introduction

At Destinos Sin Pasaporte and Adventure Tours Peru, we work to offer organized and safe tourist experiences. Due to the nature of tourism services, it is important to establish clear policies regarding cancellations, modifications, and refunds.

By making a reservation with us, the customer accepts the conditions described in this policy.

2. Reservation confirmation

A reservation is considered confirmed when:

  • The client confirms the date and details of the tour

  • The agreed payment or advance is made, when applicable.

Once the reservation is confirmed, the logistical organization of the service begins.

3. Cancellations by the customer

Cancellations should be requested as far in advance as possible.

Depending on the type of tour or service booked, the following general conditions will apply:

Cancellations made well in advance may allow:

  • reschedule the tour date

  • receive a partial or full refund according to the terms of service

Cancellations made at short notice or on the day of the tour may not be eligible for a refund, due to previously made logistical commitments.

4. Date modifications

In many cases it is possible reschedule the tour for another date, subject to:

  • availability

  • tour operator conditions

  • adequate advance notice

Change requests should be made as soon as possible.

5. No Show

If the customer does not appear at the agreed place and time without prior notice, it will be considered no presentation, and the service will be considered used, so no refunds will be issued.

6. Cancellations due to external conditions

Some tourist activities may be affected by factors beyond our control, such as:

  • climatic conditions

  • sea conditions

  • destination security

  • provisions of local authorities

In these cases, it will be possible to:

  • reschedule the tour

  • offer a similar alternative

  • coordinate a reasonable solution with the client.

7. Cancellations by the operator

In exceptional situations, a tour may be cancelled for operational or safety reasons.

In these cases the customer will be able to choose between:

  • reschedule the activity

  • receive a refund of the amount paid, as applicable.

8. Third-party services

Some tours or experiences may be operated by external suppliers or tour operators.

In these cases, the provider's specific cancellation policies may apply in addition to this policy.

9. Refunds

Refunds, where applicable, will be made using the same payment method used for the booking or by a method agreed between both parties.

Processing time may vary depending on the payment method used.

10. Contact

To request cancellations, modifications, or information related to your reservation, you can contact us through the means available on our website.

We recommend contacting us as far in advance as possible so we can offer the best solution.

Last updated: 2026

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